Account & Security

Reset Microsoft Authenticator for Your Highlands College Account

Use this guide to remove your Highlands College account from Microsoft Authenticator and reconnect it to your phone.

You will need both your mobile phone and a secondary device, such as a laptop, desktop computer, or tablet, to complete the reset.

Step 1: Remove Your Account from Microsoft Authenticator

1. Open the Microsoft Authenticator app on your phone.
2. Locate your Highlands College email account in the list of saved accounts.
3. Select your Highlands College account, then select the Settings or gear icon in the upper-right corner.
4. Select Remove Account, then choose Remove from this device and This app only when prompted.
5. If prompted, select Cancel, then select Ignore to complete the removal process. You should return to the Microsoft Authenticator home screen.

Step 2: Start Microsoft Authenticator Setup Again

1. On your secondary device, go to Office.com and sign in using your Highlands College email address and password.
2. When the More information required screen appears, select Next.
3. If you are asked whether you want to stay signed in, select Yes.
4. Microsoft will prompt you to download the Microsoft Authenticator app. Since the app is already installed on your phone, select Next.
5. On the Set up your account screen, select Next.
6. A QR code, or a button labeled Show QR code, will appear. Leave this screen open on your secondary device.

Step 3: Reconnect Your Account in Microsoft Authenticator

1. On your phone, return to the Microsoft Authenticator home screen.
2. Select the plus sign (+) or Add account.
3. Select Work or school account.
4. Select Scan QR code, then use the camera inside Microsoft Authenticator to scan the QR code displayed on your secondary device.

Step 4: Test the Configuration

1. After the QR code has been scanned, return to your secondary device and select Next.
2. Microsoft will send a test notification to the Microsoft Authenticator app on your phone.
3. Open Microsoft Authenticator and enter the number displayed on your secondary device, then approve the sign-in request.

Step 5: Complete the Setup

1. After approving the test notification, return to your secondary device.
2. Select Next to confirm that the test was successful.
3. Select Done to complete the Microsoft Authenticator setup.

Troubleshooting 

The “More Information Required” Screen Does Not Appear

Your existing authentication methods may still be active. Visit your Microsoft Security Information page to review or add a new sign-in method.

The QR Code Will Not Scan

• Make sure you selected Scan QR code in Microsoft Authenticator.
• Increase the brightness of your secondary device.
• Move your phone closer to or farther away from the QR code.
• Confirm that the entire QR code is visible on the screen.

I Cannot Sign In to Begin the Reset

Contact the Highlands College Technology Support Team. Your authentication methods may need to be reset before you can complete these steps.