Highlands College Leadership Institute

Set Up Multi-Factor Authentication (MFA) Using Text Messages

This guide walks HCLI students through setting up Multi-Factor Authentication (MFA) using a mobile phone number. After setup, Microsoft will send a verification code by text message whenever additional identity verification is required during sign-in.

Section 1: Sign In and Start MFA Setup

Step 1: Sign In With Your HCLI Credentials

Open a mobile browser and go to Office.com. Enter your HC email address and password, then select Sign in.

Your HCLI email address will typically follow this format: FirstName.LastName@hcli.highlandscollege.edu.

Step 2: Select Next on the Security Prompt

After signing in, you will see a screen that says “Let’s keep your account secure.” Select Next to continue.

Section 2: Choose the Phone Verification Method

Step 1: Choose a Different Sign-In Method

When prompted to install Microsoft Authenticator, select Set up a different way to sign in near the bottom of the screen.

Step 2: Select Phone

On the Add a sign-in method screen, select Phone.

Section 3: Add and Verify Your Phone Number

Step 1: Enter Your Phone Number

Confirm that the country code is set to United States (+1), then enter your mobile phone number. Choose text-message verification and select Next.

Step 2: Enter the Verification Code

Microsoft will send a six-digit code by text message. Enter the code, then select Next.

Step 3: Select Done to Complete Setup

When you see Phone number added, select Done. Your text-message MFA setup is complete.

Troubleshooting

I Did Not Receive the Verification Code

• Confirm that your phone number was entered correctly.
• Check that your phone has cellular service.
• Wait a few moments, then request another code.